Help planning your care
Planning care? Start with the care navigation contact in your plan materials. The team can help confirm your $0 care option and arrange the appointment.
What does $0 care include?Before your appointment
Ask the navigation team about the proposed care and participating facility. Mention an existing booking and any practical needs, such as travel or time away from work.
The steps can vary by plan and facility. Discuss treatment questions with your clinician.
Received a separate bill?
If you receive a separate bill for care confirmed as part of your $0 option, contact your plan’s navigation or claims team. Have the bill available and ask them to review it.